Terms & Conditions
Last Updated on Jan 08, 2022
MLS Boston Limo lets you experience a smooth and cashless transaction without the inconvenience of hidden fees. We are looking forward to providing only the best black car service to you, guided by our terms and conditions. Please take your time to read the following terms of service before using the service. If in any way you do not wish to agree with the said terms, please do not use the website or the service. Utilizing the website and/or the service means you agree with our laid-out terms and conditions.
Please be informed that all services are pre-paid, and the fare will be charged upon booking the reservation. Any extra services or fees being made during the trip will be charged after the trip’s completion.
- Standard Gratuity is 20%
- 7% Admin fee and STC (Standard Transportation Charge) will be charged
- 5% Fuel surcharge will be added
(STC is a surcharge based upon various overhead expense item, some of which may not relate to the specific trip)
- $ 40 Holiday fee for federal holidays
- $ 50 fee for airport meet and greet
- $ 20 additional fee for stopovers
- $20 late night or early morning fee for pickups between 11:00 PM to 6:00 AM
- Two-way tolls, airport, and parking fees may apply after the trip
Please CLICK HERE e-sign your Credit Card Authorization Form at your earlier convenience. Thank you for your business.
Policy for Hourly Service
- For hourly service, we could cater 25 miles radius from the pickup location. If more than the said miles, it will be calculated as a transfer.
Chauffeur Gratuity Policy
A standard Gratuity of 20% will be given entirely to the chauffeur. The said gratuity charge is added to your total amount, except if there is a different arrangement. Chauffeurs acknowledge that they should provide only the best professional service to our clients and their passengers to be worthy of the Gratuity earned.
Child Safety Seats:
MLS Boston Limo does not provide child seats. Passengers are obliged to prepare and install their car seats following state and federal laws.
For Sedan, SUV, Stretch Limousines, Vans, Minibuses, and Sprinters, Motor-coaches, we require a 30% deposit upon booking. A booking will not be considered if the deposit is not collected. If you cancel within 24 hours upon booking, your 30% will be refunded. If you cancel more than 24hrs after you booked, we cannot refund the 30%, but instead, it will stay as a credit with us for you to use on your future trips. Chargebacks from the issuing bank should be based on the above policies.
Events Services (Limousines, Vans, Minibuses, Motor-coaches, and/or Black Cars) will be billed in accordance to MLS Boston Limo hourly rate. Clients will be billed from the time the chauffeur and/or vehicles leave the MLS facility up until the time it returns to the facility. All hourly service reservations will be billed a minimum of thirty (30) minutes travel time each way plus the time the passenger(s) are in the vehicle. Fractions of an hour will be rounded to the next half-hour.
MLS Boston Limo and its affiliates will not be responsible for any lost or misplaced properties or items while on board. We will not be responsible for any damages caused by delays, failure to perform in whole due to natural calamities like flood, earthquake, or any weather conditions as well as acts of terrorism; any public authority acts, government or civil disorder, air or ground passenger carrier delays or circumstances beyond our control.
Limousines or Buses
For customers requesting to book limousines or buses, the following out-of-pocket charges will be itemized on the invoice statement: -Two-Way Tolls -Parking -Airport Fees -Other out-of-pocket expenses may include cell phone usage
MLS Boston Limo is a pet-friendly company. If the animal weighs more than 15 pounds, we would need to require you to place them in a cage. Smaller pets should be on a leash or inside a case and should not be seated beside the chauffeur for safety.
If you have a service animal, you are not required to place them in a crate. To make sure that every pet protocol is followed, please call our customer care experts at 877-200-1516 for us to check if there is anything else you might need to do depending on the kind of pet and its weight. Rest assured, a pet-friendly chauffeur will be provided for your trip.
- Waiting Time charge is $ 7.50 for every 5 minutes or $1.50 per minute
- We have a grace period of 15 minutes for non-airport pickups
- We have a grace period of 30 minutes for domestic arrivals.
- We have a grace period of 1 hour for international arrivals
CANCELLATION AND RESCHEDULING POLICY
We discourage cancellations over the phone for us to prioritize incoming reservation calls. We advise you to send your cancellation request/s through our email at firstname.lastname@example.org.
Upon canceling, MLS Boston Limo keeps the 30% deposit as a credit that you can use for your future trips within 9 months or 270 days.
Instead of canceling your reservations, we highly encourage you to consider rescheduling the trip so you can continuously take advantage of our services and avoid getting charged the total cost due to late cancellation.
- All SUV and Sedan trips that are canceled within 24 hours before the scheduled pickup time will be charged the full fare.
- All no shows will be charged a full fare plus 10 % Admin fee and the wait time.
- Full charge for cancellations made less than:
*Stretch limo- 72 hours from the pickup time
*Buses – 72 hours from pickup time
*Coaches & All Other Buses – 72 hours from pickup time
*Mini Van and Sprinters – 72 hours from pickup time.
For Same Day Booking:
All bookings made less than 24hrs before the trip are pre-paid. The whole amount will be charged upon booking the reservation and is not refundable.
- Chargebacks from the issuing bank should be based on the above policies.
Last Minute Booking:
All last-minute bookings made will be charged upfront and cannot be canceled. Charges made are non-refundable.
No shows will be charged the total trip cost plus a 10 % admin fee. Additional wait time will be charged if you fail to show up at your pickup location. Please be advised not to leave the designated areas without attempting to contact our customer care experts at 877-200-1516.
Please give us a call if you are not satisfied with our service. We will do our best to resolve any issues to your satisfaction.
In very rare situations when we are unable to provide you our company chauffeur for your ride, MLS Boston Limo has trusted affiliate companies and partner chauffeurs who can be at your service! When this happens, there will be a referral fee in lieu of the service charge. In this situation, we will make sure that the chauffeur will receive proper compensation for providing the service on our behalf.
CHANGES TO RESERVATIONS
Changes are made by calling our office and speaking with customer service, you confirm the original reservation, you will be asked to provide the updated details for your reservation. If you are changing on short notice, we will do our best to accommodate your request. If due to unavailability, we will be unable to accommodate your request, you can keep the original reservation or email us at email@example.com to cancel the reservation.
BAD WEATHER POLICY
If you are booked for a SEDAN:
If snowing or due to heavy rains, an upgrade to an SUV is recommended for the trip for the safety of the chauffeur and the passenger. Additional costs will apply.
RULES OF CONDUCT
1-No smoking is allowed in the vehicle.
2-Any unusual spill soiling or damage to the vehicle caused by the passenger will result in a 100 up to $300 clean-up fee being charged directly to the credit card on file for the trip.
Chargebacks from the issuing bank should be based on the above policies.
3-No alcohol is permitted on the vehicles.
4-No food or drink in the car
5-No alcohol is permitted on the vehicle if any minor (under 21 years of age) is present. -applicable to event vehicles only
6-The company assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.
7-MLS Boston Limo representative/chauffeur reserves the right to refuse service to any passenger for any gross misconduct
If you did not request a greeter, you would need to go to the Limo pick-up area. Please follow the directions below:
For BOS Terminal A, go to exit door A 102 and walk across two traffic islands to meet the driver at the limousine stand.
For BOS Terminal B, go to exit door B101 or B113 within the arrivals level and follow the pedestrian crosswalk into the parking garage.
For BOS Terminal C, go to the central parking garage at terminal C cross the app ride.
For BOS Terminal E, go to exit door 104 and cross two traffic islands to meet your driver in the limousine area.
Please do note some airports do not allow the chauffeurs to meet the passengers at the baggage claim area. Do let us know if you need a greeter for your trip.
The Terms of Services can change anytime:
These policies may change without notice, so we advise you to check this page every now and then. Choosing to book your reservation with us indicates that you have read and accepted these terms and conditions. If you have prior reservations before this policy has been changed, the terms applied should be the one that is active at the time of booking.